Refund policy
To initiate a return, we kindly request that you reach out to us via email at sales@nz-gps.com Please note that all items must be returned in an as-new condition. Once the seal is broken and the screen protector is removed, the product can no longer be sold as new. We would also like to bring to your attention that return postage must be paid for by the returnee, and it will not be refunded.
In the unlikely event that you believe you have received a faulty Garmin product, we suggest following the steps outlined below before contacting us for a return:
- Ensure that the unit is charged, and/or you are using high-quality alkaline batteries.
- Download and use Garmin Express to ensure that you have the latest software upgrades.
- Contact Garmin's Consumer Support line at 0800 427 652 and discuss the issue with their specialized help desk.
- If the above three steps do not resolve the issue, please reach out to us via email at sales@nz-gps.com, and we will guide you through the Return/Repair procedure.
In the event that your order arrives damaged, incomplete or incorrect, please notify us via email at sales@nz-gps.com as soon as possible. We strive to ensure the highest quality standards and apologize for any inconvenience caused. We will work with you to resolve the issue promptly and efficiently.